Facilities
Harbour Bay Ferry Terminal is designed to make your travel as easy and comfortable as possible, with services like luggage check-in, e-boarding, immigration auto lanes, priority access, free WiFi, money changers, and more.
Passenger Service
Free Baggage Allowance: Each passenger is entitled to check in up to 20 kg of luggage (maximum of 2 pieces).
Excess Baggage Charges: Any baggage exceeding the free allowance is subject to a fee of Rp15,000 per kg, up to a maximum of 40 kg.
Bicycle Charges: Bicycles are not included in the complimentary allowance and incur a charge of Rp50,000 per bicycle.
Check-in Timing: Baggage check-in counters open 90 minutes before departure and close 30 minutes prior to departure.
Location: Baggage counter is conveniently located next to the immigration gate.
Tips for a Smooth Check-in Experience:
- Arrive Early: To avoid any rush, arrive at the terminal at least 60 minutes before departure.
- Pack Wisely: Ensure your baggage is within the free allowance to avoid extra charges.
- Secure Valuables: Keep important items like passports and valuables in your hand-carry bag.
Need help with your luggage? Porters are available on request, usually near designated drop-off zone (by KFC), and free trolleys are provided throughout the terminal.
Available exclusively to Business Class and VIP passengers departing internationally, this lounge offers comfortable seatings, charging stations, light refreshments, and a private toilet. The lounge is located after immigration control.
Immigration
Travelers from eligible countries can obtain a Visa on Arrival (VOA) upon entering Indonesia through Harbour Bay Ferry Terminal. The VOA is valid for 30 days and can be extended once for an additional 30 days. The fee for the VOA is IDR 500,000.
Eligibility Requirements:
- A passport valid for at least 6 months from the date of entry.
- A valid return ticket or a ticket for onward travel to another destination.
For a list of eligible countries and to apply for the VOA, please visit the official Indonesian immigration website.
Priority lanes are available in the arrival immigration hall for Business Class and VIP passengers, as well as pregnant women, families with young children or strollers, and seniors or travelers with physical disabilities.
These lanes are designed to make the arrival process smoother for those who may need additional time or support.
Tip: If eligible, we recommend using the Immigration Auto Lane to further expedite your clearance process.
Available in both the arrival and departure halls, the immigration auto lane offers a faster and more seamless experience for eligible travelers.
ASEAN passport holders aged 6 and above can use the auto lane after pre-registering at evisa.imigrasi.go.id. Once registered, access is valid for the entire duration of the passport.
Note: Indonesian citizens do not need to register and may use the auto lane immediately.
Horizon Fast Ferry, Puteri Anggreini Ferry, and Dolphin Fast Ferry offer an e-boarding pass feature for international departures — a QR code that passengers scan at the Auto-Gate outside the waiting area to proceed to the boarding platform.
The e-boarding pass may be printed or scanned directly from your phone, depending on how it is issued by the ferry operator.
Other Amenities
Money changers are located just outside the arrival hall, providing convenient currency exchange services for arriving passengers.
ATMs are available on both sides of the Menara Aria entrance, allowing travelers to withdraw Indonesian Rupiah using major international cards.
Portable WiFi devices are available for rent at Horizon Fast Ferry’s ticket counter, located on the 2nd floor of Bay Front Mall.
You can reserve a device in advance through their official website, or walk in on the day — subject to availability.
Free WiFi is available throughout Harbour Bay Ferry Terminal, allowing passengers to stay connected while waiting for departure or after arrival. Simply connect to the designated network and follow the on-screen instructions to access the internet.
Toilets and dedicated prayer rooms for men and women are available at Harbour Bay Ferry Terminal and the adjoining Bay Front Mall.
Facilities are clearly marked — please refer to on-site signage for the nearest location.